HOTELS | TRANSFERS | TOURS & ACTIVITIES
(For Escorted Tours, scroll to Escorted FAQ)
I forgot my user name or password?
Not a problem, it happens. Contact us at sales@alliedtpro.com for assistance.
How do I find a copy of a voucher or confirmation letter?
From the ‘My Reservations’ option you can view all of your bookings. Select the booking which you wish to print or email vouchers for and you will see the option alongside the left of the main booking window.
Why do I not see the option to print my vouchers when the booking is confirmed?
If your booking is ‘pending settlement’ (payment), then you will not have the ability to print or email vouchers, only the reservation confirmation will be available to you. Once the booking has been settled, the print or email voucher option will appear.
Where can I enter our booking reference #?
Once you are on the checkout screen, you will see the field to enter your reference # in the Client information window.
Will our confirmation numbers appear on the voucher and confirmation?
Yes. Your reference will be on the voucher, confirmation and all screens on the site where your booking is visible to you.
I forgot to enter my companies booking reference # prior to checking out, what do I do?
You will not be able to go back into the reservation to enter your confirmation #. You must email us at vipconcierge@alliedtpro.com and provide our booking reference number, along with your reference number, which you wish to be entered.
We are trying to checkout using a credit card, but I am getting an error message. What do I do?
If the error message persists, please email us at vipconcierge@alliedtpro.com and we will assist you.
We usually select to be invoiced at checkout for our reservations, but now we only see the option to pay by credit card?
This usually indicates that you are on prepayment terms with us and that the reservation you are trying to make is either ‘non-refundable’ or already within 10 days of the cancellation deadline. You may proceed to make the booking using a credit card or contact us during regular business hours (Mon-Fri 8:30-17:30) at vipconcierge@alliedtpro.com and we will try to assist. Please note that this particular issue is not regularly supported during after-hours and weekends.
We have reached our credit limit and we have some last minute reservations which need to be booked?
This should rarely happen. In the case that it does, our system will automatically display a credit card window for you to complete your transaction.
How do we increase our credit limit?
Please email our Sales Team at sales@alliedtpro.com and they will work with you to explore further options.
We are currently on prepayment or pay by credit card status and would like to establish a line of credit. How do we go about this?
Please email our Sales Team at sales@alliedtpro.com and they will work with you to find the best available credit and payment options for you.
How do I cancel a booking?
From the ‘My Reservations’ option you can view all of your bookings. Select the booking which you wish to cancel and you will see the option alongside the left of the main booking window.
How do I change the Guest name on a reservation?
Name changes are generally not permitted. On occasion, you may contact us at vipconcierge@alliedtpro.com and we will make every reasonable effort to request that an exception be made by the hotel. There is no guarantee that the hotel will agree to the name change.
We have a confirmed reservation in Premiere and now we would like to add a hotel or service to the itinerary. How do we do this?
Unfortunately, at the moment, you will not have the ability to do this from your user interface. This will have to be done for you by our VIP Concierge desk. Please email us at vipconcierge@alliedtpro.com with the reservation # which you would like to add a Hotel, transfer or service to, along with the specifics of your request and we will make the changes for you.
I would like to book a hotel which I see is available in the system, but I also need a transfer or other service and I currently only see hotels available. What do I do?
Transfers and Services will be available to be booked directly online very soon. For now, we suggest that you book the Hotel that you see, in order not to lose the prevailing rate, and then email us at vipconcierge@alliedtpro.com with our reservation # for which you would like to add a Hotel, transfer or service to. Please include the specifics of your request and we will add the services for you.
My clients travel plans have changed and we need to change their check-in/check-out dates?
As our hotel rates are predominantly dynamic, date changes are not possible. A booking that requires a date change must be cancelled and rebooked for the new dates, at prevailing rates. We strongly advise that you first search availability for the new dates prior to cancelling the existing reservation. In the event that the desired dates are not available and your client decides to keep the original dates confirmed, you at least still have that option available.
When going to ‘My Account’, I see many bookings ‘Pending settlement’, but we paid for these reservations?
Rest at ease, there is no need for concern. If we have duly received your payments for invoiced bookings, rest assured that our accounting Team is working on applying your payments. Reservations that have not yet been invoiced, will also reflect as ‘pending settlement’.
We called the Hotel to reconfirm an already confirmed reservation in Premiere and they say that they cannot find it?
This should not happen. If this is the case, please contact us during regular business hours (Mon-Fri 8:30-17:30) at vipconcierge@alliedtpro.com or at urgentrequests@alliedtpro.com after-hours or on weekends and we will look into this immediately.
My client is at the front desk trying to check in and the hotels says they do not have a reservation for them?
This should not happen. If this happens, please contact us immediately at vipconcierge@alliedtpro.com during regular business hours (Mon-Fri 8:30-17:30) or at urgentrequests@alliedtpro.com after-hours or on weekends and we will look into this directly with the supplier.
The site is having performance issues, who can help us?
If you are experiencing any technical difficulties with the performance of our site (after any internal technical difficulties on your end have been ruled out), then please contact our support team at sales@alliedtpro.com and we will look into it.
ESCORTED TOURS FAQ
I forgot my user name or password?
Not a problem, it happens. Contact us at
premieresupport@alliedtpro.com
for assistance.
How do I find a copy of a voucher or confirmation letter?
From the ‘My Reservations’ option you can view all of your bookings. Select the booking which you wish to print or email vouchers for and you will see the option alongside the left of the main booking window.
Why do I not see the option to print my vouchers when the booking is confirmed?
If your booking is ‘pending settlement’ (payment), then you will not have the ability to print or email vouchers, only the reservation confirmation will be available to you. Once the booking has been settled, the print or email voucher option will appear.
Where can I enter our booking reference #?
Once you are on the checkout screen, you will see the field to enter your reference # in the Client information window.
Will our confirmation numbers appear on the voucher and confirmation?
Yes. Your reference will be on the voucher, confirmation and all screens on the site where your booking is visible to you.
I forgot to enter my companies booking reference # prior to checking out, what do I do?
You will not be able to go back into the reservation to enter your confirmation #. You must email us at
escorted@alliedtpro.com
and provide our booking reference number, along with your reference number, which you wish to be entered.
We are trying to checkout using a credit card, but I am getting an error message. What do I do?
If the error message persists, please email us at
escorted@alliedtpro.com
and we will assist you.
We have reached our credit limit and we have some last minute reservations which need to be booked?
This should rarely happen. In the case that it does, our system will automatically display a credit card window for you to complete your transaction.
How do we increase our credit limit?
Please email our Sales Team at
sales@alliedpro.com
and they will work with you to explore further options.
We are currently on prepayment or pay by credit card status and would like to establish a line of credit. How do we go about this?
Please email our Sales Team at
sales@alliedpro.com
and they will work with you to find the best available credit and payment options for you.
How do I cancel a booking?
From the ‘My Reservations’ option you can view all of your bookings. Select the booking which you wish to cancel and you will see the option alongside the left of the main booking window.
I am in the process of booking an Escorted Tour and would like to inform you of a special request, of the passengers’ flight information or pre/post-accommodation. How can I do this?
Important information regarding the passengers can be transmitted to by entering them in the “Remarks” field on the check-out page. Alternatively, you can email this information to our Escorted Tours Department at
escorted@alliedpro.com
How do I change the Guest name on a reservation?
Name changes on Escorted Tours have to be requested via email to
escorted@alliedpro.com
as you cannot amend them from your user interface. Alternatively, if you are not within cancellation penalty yet, you can cancel the reservation and create a new one with the correct names. If you have booked a hotel in conjunction with an Escorted Tour, then please note that name changes on hotel reservations are generally not permitted. On occasion, you may contact us at
vipconcierge@alliedpro.com
and we will make every reasonable effort to request that an exception be made by the hotel. There is no guarantee that the hotel will agree to the name change.
We have a confirmed reservation in Premiere for an Escorted Tour and now we would like to add a hotel or service to the itinerary. How do we do this?
Unfortunately, at the moment, you will not have the ability to do this from your user interface. This will have to be done for you by our VIP Concierge desk. Please email us at
vipconcierge@alliedpro.com
with the reservation # which you would like to add a Hotel, transfer or service to, along with the specifics of your request and we will make the changes for you.
I have booked an Escorted Tour in Premiere, but I also need a transfer or other service and I currently only see hotels available. What do I do?
Transfers and Services will be available to be booked directly online very soon. For now, we suggest that you book the Hotel that you see, in order not to lose the prevailing rate, and then email us at
vipconcierge@alliedpro.com
with our reservation # for which you would like to add a Hotel, transfer or service to. Please include the specifics of your request and we will add the services for you.
My clients travel plans have changed and we need to change their travel dates?
If you have booked an Escorted Tour, you can cancel the booking and create a new booking with the updated departure date. Do note that cancellation fees may apply when canceling the Escorted Tour if we are already within 30 days prior to departure. If you have added a hotel stay to the reservation, then please note that date changes are not possible for the hotel stay as our hotel rates are predominantly dynamic. A hotel booking that requires a date change must be cancelled and rebooked for the new dates, at prevailing rates. We strongly advise that you first search availability for the new dates prior to cancelling the existing reservation. In the event that the desired dates are not available and your client decides to keep the original dates confirmed, you at least still have that option available.
When going to ‘My Account’, I see many bookings ‘Pending settlement’, but we paid for these reservations?
Rest at ease, there is no need for concern. If we have duly received your payments for invoiced bookings, rest assured that our accounting Team is working on applying your payments. Reservations that have not yet been invoiced, will also reflect as ‘pending settlement’.
The site is having performance issues, who can help us?
If you are experiencing any technical difficulties with the performance of our site (after any internal technical difficulties on your end have been ruled out), then please contact our support team at
premieresupport@alliedtpro.com
and we will look into it.
Cookies need to be enabled in order to process your request
